| Australia furniture store online, for Sydney, Melbourne and the whole of Australia |
| TOPICS ON THIS PAGE |
| PURCHASING FROM US - OUR SHOWROOM - STAINING INFORMATION DELIVERY INFORMATION - MATTRESS F.A.Q.'s - MATTRESS SIZES - SERVICE INFORMATION |
| Q: How do I make a purchase? |
| A: There a 4 ways of purchasing products from us. 1) You can purchase online by clicking the "Buy Now" icon and follow the checkout steps. An email with your tax invoice will be sent once processed.
2) Call us on 1300 286 523 and place the order over the telephone.
3) Fax us your order on (02) 9648 44 55. Please include your contact details.
4) Call in at our showroom (Details below). |
| Q: Where is your showroom? |
| A:1. The address of our showroom is: Furnish.com.au
Level 2 (Penthouse Level / Rooftop Level)
Auburn Home Mega Mall 265 Parramatta Road
Auburn
New South Wales 2144 SHOWROOM HOURS MONDAY - FRIDAY: 9:00AM - 5:30PM
THURSDAY - 9:00AM - 9:00PM (LATE NIGHT SHOPPING)
SATURDAY: 9:00AM - 5:00PM
SUN: 10:00 - 5:00PM |
* Customers please note that not all of the 5000 products featured on our website are on display on the showroom floor. Please call us on (02) 96481788 for more information in this regard.
Q: How long does goods take to be made or arrive at the furnish warehouse?
A: Each item has a supplier code in front of the description - please see below for estimated times of arrival on goods that have to be ordered in. Where days are quoted - working days are applicable. Days quoted are from date of order and are approximate only. We carry a very large stock and many items are available for quick delivery. Often goods arrive sooner than quoted below and we will advise you as soon as these goods arrive in our warehouse. | CODE | ETA | | AB | 30-40 DAYS | | AD | 7-14 DAYS | | AF | 3-4 WEEKS | | AN | 7-14 DAYS | | AP | 10-20 DAYS | | AT | 6-8 WEEKS | | AX | 10-20 DAYS | | BBC | 15-25 DAYS | | BR | 15-25 DAYS | | BW | 7-14 DAYS | | CP | 7-14 DAYS | | DB | 3-4 WEEKS | | DC | 3-4 WEEKS | | DE | 7-14 DAYS | | DM | 3-4 WEEKS | | DU | 7-14 DAYS | | DWS | 3-4 WEEKS | | ED | 2-3 WEEKS | | ETC | 7-14 DAYS | | EV | 7-14 DAYS | | EW | 20-30 DAYS | | FD | 10-15 DAYS | | FP | 3-4 WEEKS | | FT | 2-3 WEEKS | | GE | 3-4 WEEKS | | GI | 3-4 WEEKS | | GL | 7-14 DAYS | | HW | 7-14 DAYS | | ICB | 10-15 DAYS | | IQ | 3-4 WEEKS | | LC | 2-3 WEEKS | | LV | 2-3 WEEKS | | MT | 2-3 WEEKS | | MZ | 2-3 WEEKS | | NT | 3-4 WEEKS | | NW | 3-4 WEEKS | | RC | 6-8 WEEKS | | SAS | 6-8 WEEKS | | SB | 7-14 DAYS | | SE | 2-3 WEEKS | | SF | 7-14 DAYS | | SWB | 7-14 DAYS | | TC | 3-4 WEEKS | | TD | 2-3 WEEKS | | TG | 7-14 DAYS | |
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| Q: Can you deliver the furniture when I make a purchase? |
| A: Yes, we charge a flat rate (Sydney Metro Area) of $66 for whatever you purchase from us. For delivery Australia wide please see delivery rate page on our website or call us on (02) 96481788 for a quote. A: What do I do if I have a service problem on our product? Q: We have a dedicated service hotline for all service problems - please call (02) 9648 1788. |
| Q: What is the STAINING INFORMATION all about? |  |
| A: With all products in the raw, you can stain and lacquer the product yourself (D.I.Y.) By doing it yourself you can choose the colour of the finish you require. See colours below. You require min 250ml stain & lacquer in one from WATTYL quality stains and lacquers - enough to cover up to 3 square meters of raw timber. A brush to apply. You save up to 60% of the factory stained price by Doing It Yourself (D.I.Y.)
Below are a few tips to create the ultimate timber finish. Staining: Apply timber stain and lacquer (2 in 1) liberally to the surface to ensure good penetration into the grain. When applying to large surfaces, conceal lap marks by staining along the direction of the grain. For more information regarding tips on staining your product visit: www.wattyl.com.au |
| Q: How do I judge how soft or firm the mattress is? |
| A: We have compiled the 1-10 ranking of mattress firmness ratings: Ranking # 1 - Super Firm
Ranking # 2 - Extra Firm
Ranking # 3 - Firm
Ranking # 4 - Gently Firm
Ranking # 5 - Medium Firm
Ranking # 6 - Medium
Ranking # 7 - Gently Medium
Ranking # 8 - Plush Medium
Ranking # 9 - Plush
Ranking # 10 - Extra Soft |
| Q: How can I tell if I need a new mattress? |
| A: When was the last time you thought about your mattress? Many of us forget that our mattresses are the most utilized piece of furniture we own. In fact, if you sleep eight hours a night, in one year you'll rack up 3,000 hours on your mattress. After 10 years, you'll have logged 30,000 hours on the same bed. Listed below are a few hints that indicate it's time to start thinking about renewing your sleep surface. 1. You bought your current mattress over eight years ago. The average life span of a quality mattress is eight to ten years. Mattresses older than that suffer from deteriorating comfort features and diminished support capabilities. 2. You wake up feeling more tired than when you went to sleep. Most consumers wait too long to replace their mattresses. If you don't wake up feeling refreshed and rejuvenated - or if you feel any pain or discomfort - you've definitely waited too long. 3. The couch feels more comfortable than your bed. Concentrate on the feel of your mattress. Do you feel coils or bumps? Your body needs a smooth comfortable sleep surface to get a regenerative night's sleep. Your mattress should enable you to sleep through the night with minimal tossing and turning. 4. Your mattress looks like your grandmother's mattress. Inspect your mattress regularly for sags and imprints. If your mattress appears uneven or worn and frayed, maybe its time to start shopping. The upholstery layers in all mattresses compress over time. For optimal performance, be sure to flip your mattress occasionally to extend its durability and renew its comfort. If you "inherited" your mattress from a family member or friend, chances are you need to replace it now. 5. You've taken your mattress for granted. Mattresses are the most used yet most ignored piece of furniture in the house. Pay attention to your mattress. Do you hear creaks and groans? Do you notice the surface sags or indents in certain areas and not in others? The condition of your mattress may come as a surprise, once you take a close look.
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| Q: How much should I spend on a new sleep set? |
| A: A good night's sleep is one of the best investments you can make, so buy the best mattress you can afford. Keep in mind that most of us spend as much as one-third of our time in bed. Your investment will cost just pennies per night over the next ten years! In fact, a $1000 sleep set costs less than 28 cents per night (based on a full 10-year warranty). |
| Q: How long should my bedding last? |
| A: We at furnish advise consumers to buy the highest quality bedding they can afford, then replace old bedding every 8-10 years. After this many years, even the best bedding may no longer provide the comfort and support you deserve. |
| Q: Should I replace my foundation when purchasing a new mattress? |
| A: Yes! A good foundation is as important as a good mattress! It acts much like a large shock absorber, taking a lot of the nightly wear and tear. And it contributes to your comfort and support. Don't put a new mattress on an old foundation. When you select the mattress, purchase its companion foundation. The two are designed to work best together. |
| Q: How do I make sure I get adequate support in a sleep system? |
| A: A good mattress and foundation will support your body at all points and keep your spine in the same posture as when you are standing. Key mattress features to look for are variable response coils and steel slats in the foundation. Essential to lasting support is a good foundation. |
| Q: What role does the mattress play in producing higher quality sleep? |
| A: Optimizing the level of support the spine receives during the night is paramount to getting quality sleep. Studies show that when the correct amount of support is supplied, the spine remains aligned and a person can enjoy a thorough rest period for the entire night. However, if the spine is not aligned due to a non-supportive sleep surface, a person’s back muscles work throughout the night in an attempt to position the spine properly. As a result, they wake up feeling sore and unrested. |
| Q: How do I care for my mattress? |
A: Give your new sleep set time to “air” upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible.
Carry your mattress flat on its side. It’s easier to handle and you’ll be less likely to damage the mattress.
Keep your bedding clean. We always suggest using a mattress pad.
Replace the old foundation when purchasing a new mattress. An old foundation may not provide sufficient support. It may appear that your new mattress is sagging when it is actually the foundation, which supports the mattress, that has become worn.
Use an appropriate frame and centre support for queen and king size sets. Using the proper frame will ensure that your warranty remains in effect.
Turn your mattress occasionally to prolong the comfort and support life. Body indentations are a normal occurrence in your new mattress and indicate that the upholstery layers are conforming to your body’s individual contours. You’ll be pleasantly surprised with that “new mattress feeling” every time you turn your mattress.
Don’t let anyone stand or jump on your mattress. It wasn’t built for that type of weight distribution or abuse.
Don’t allow your mattress to get wet. Some of the upholstery materials may compress. Protect it from water or other liquids.
Don’t place a board between your mattress and foundation. Your sleep set is designed as an integrated system to provide you with proper support, and the foundation plays an important role. |
| Q: How do I clean my mattress? |
| A: Keeping bedding clean is simple with the use of a protective mattress pad. Vacuuming is the only recommended cleaning method. If you must clean a stain, use mild soap with cold water and apply lightly! Don't ever soak a mattress or foundation, and don't use dry cleaning fluid of any type on your mattress -- these chemicals could damage some of the comfort and upholstery materials. |
| Q: How and why do I rotate my bedding? |
| A: Most mattresses have two sides, which double their comfort and support life. We recommend that mattresses be flipped on a regular basis. Mattresses contain many layers of upholstery padding to increase their comfort life and support performance. Body indentations can be a normal occurrence in new mattresses, which indicates that the upholstery layers are conforming to a person's individual body contours. To help minimize body impressions, and to prolong that new bed feel year after year, mattresses should be turned occasionally throughout their life. For convenience, we've illustrated the best method. |
| Q: What are the standard Australian sizes for beds? |
| SIZE: METRIC(cm) / IMPERIAL(in) Single 92 x 188 / 3' x 6'2"
Long Single 92 x 203 / 3' x 6'8"
Three-Quarter 107 x 188 / 3'6" x 6'2"
King Single 107 x 203 / 3'6" x 6'8"
Double 137 x 188 / 4'6" x 6'2"
Queen 153 x 203 / 5' x 6'8"
King 183 x 203 / 6' x 6'8" |
| Whether you want to buy furniture for your kitchen, master bedroom, children’s bedroom or furniture for your lounge / living room or office our discount furniture store covers Australia. From Sydney and Melbourne to Queensland Australia, we are your quality furniture store online |
