Terms and Conditions

Terms and Conditons


The following are the terms and conditions under which FURNISH.COM.AU will supply the goods ordered/purchased.

 
1.      Ordering and Purchase

1.1      The Customer acknowledges that they have ordered or purchased (as the case may be) the Products.

1.2     The Delivery Date is approximate and whilst FURNISH.COM.AU will make every effort to deliver on time, reasonable late delivery shall not be grounds for any dispute.
 

2.      Pricing Policy

The Customer undertakes to pay the purchase price for the Products as advertised by cash or by a credit card acceptable to FURNISH.COM.AU, or by Pay-Pal, or by direct bank deposit within seven days of placing the order. Unless otherwise agreed, the purchase price does not include delivery or any other services. A minimum deposit of $100 is required on all orders. All transactions are processed in Australian Dollars only (AUD).
All of our prices are in Australian dollars (AUD) and include GST (Good and services tax). Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with the prices of the product required and we will endeavour to provide you with a more competitive price.

3.      Cancellation/Refund Policy

The Customer cannot cancel for any reason whatsoever, an order that is specially made for them and is liable for the full cost as advertised.
We do not normally give refunds if you simply change your mind or make a wrong decision.

4.     Product Returns/Cancellations

4.1     Subject to clauses 4.2, FURNISH.COM.AU is under no obligation to accept any returns of

Product from the Customer.

4.2     If Products are defective or damaged, the Customer shall return them, at their expense, within 3 days of purchase. (Back to base guarantee)

4.3     FURNISH.COM.AU reserves the right to replace or repair such defective goods or to reimburse the Customer the original purchase price.

4.4     Items which are ordered for customer in which the customer changes their mind, there will be penalty of 33.3% of the total cost of the item including G.S.T. and excluding freight.

4.5     All items of furniture are delivered flat-packed (unless otherwise stated)

5.       Risk and Title

Risk in the Product passes to the Customer when the Product is delivered or dispatched to the Customer and title to the Product passes to the Customer on full payment by the Customer of all charges.

6.       Warranty/Product Insurance     

6.1     Manufacturers warranty - FURNISH.COM.AU does not warrant any product sold by it, in any way whatsoever. The customer acknowledges that the customer relies solely upon the warranty extended to FURNISH.COM.AU, by the supplier of such goods - the minimum period being 12 months from date of purchase.

6.2     Conditions/Exclusions/Limitations.

6.2.1  The warranties herein contained extend to the original purchaser (whose details are recorded by FURNISH.COM.AU only.  They do not cover any person to whom an item is transferred.  Exercise of any of the above Warranties is subject to delivery of the item to FURNISH.COM.AU and to proof of purchase and the date of purchase (as to which FURNISH.COM.AU' records shall be conclusive in the case of disagreement).

6.2.2  This Warranty does not cover the cosmetic appearance of any surface of any item or of its components which may be changed after an item leaves FURNISH.COM.AU' premises.  It does not extend to rust on galvanized surfaces.

6.2.3  This Warranty shall not extend to any item which is found to have been used for any purpose other than that for  which it was manufactured, which is altered or modified in any way, or which has suffered prior damage, unreasonable use or failure to provide reasonable and necessary maintenance.              

6.2.4  There shall be no implied or actual Warranty with respect to the manufacture of, or merchantability, or fitness for a particular purpose of any item sold by FURNISH.COM.AU and FURNISH.COM.AU shall not be liable for any transportation charges, or for any direct, special, incidental, consequential (including loss of profit) or other loss or damage, whether based in contract, or tort, or arising from breach of any Warranty or otherwise PROVIDED THAT FURNISH.COM.AU acknowledges that this Warranty does not exclude or limit the application of any provision of any Statute (including the Trade Practices Act) where to do so would contravene that Statute or cause any part of this Agreement to be void ("Non-excludable Condition).

6.2.5  FURNISH.COM.AU' total liability hereunder for a breach of any Non-excludable Condition (other than one implied by Section 69 of the Trade Practices Act) is limited at its option to any one of supplying, repairing or replacing an item of furniture.

6.2.6  All mattresses and based are covered with the standard factory warranty with an additional extended warranty of between 5-15 years. This warranty is a back to base warranty and freight charge for defective product is liable from the purchaser.

6.2.7  Customer collections: Please note that all warranties extended to FURNISH.COM.AU customers imply a ''back to base'' warranty. This means that if there is a fault (including incorrect or damaged parts) with any product/s then we advise that the customer returns that product for a repair or part replacement to our warehouse.

6.2.7 Insurance of $55 is recommended and available only for country NSW and interstate deliveries. Please advise us if you want to take out this optional insurance in the additional note section or advise sales person if you are making the order on the telephone. Please note there is no cover for lost or damaged items with no insurance. Please note maximum claim amount is $1000.

7.       Indemnity

7.1    The Customer indemnifies FURNISH.COM.AU, it's employees, agents and subcontractors against all losses, damages, expenses and costs (on a full indemnity basis and whether incurred by or awarded against any of them) that any of them may sustain as a result, whether directly or indirectly of any claim.

7.2    For the purpose of these Terms of Supply, "Claim" means any claim by any third person for loss or damage to any property, injury to or death of any person or economic loss arising out of or relating to any or all of the Products, any delay or failure in supplying the Products and these Terms of Supply.

 

8.       General

8.1     These Terms of Supply contain the entire agreement between FURNISH.COM.AU and the Customer in relation to it's subject matter and supersede all prior negotiations, agreements, understandings and commitments between FURNISH.COM.AU and the Customer in relation to that subject matter.

8.2     It is agreed that email addresses of all visitors to the FURNISH.COM.AU website shall be kept private and that FURNISH.COM.AU may on a monthly basis send out a promotional news letter. This newsletters will have an unsubscribe option for visitors wishing to not receive these promotional offers.

8.2     It is agreed that all questions asked via email, that email address will be automatically entered into our data base for monthly promotional mail outs. This newsletters will have an unsubscribe option for visitors wishing to not receive these promotional offers.

9.       Privacy Policy

Furnish.com.au Pty Ltd is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. Furnish.com.au Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Furnish.com.au Pty Ltd only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored  (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

10.     Security Policy

When purchasing from Furnish.com.au Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre support@furnish.com.au.

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