Are you considering buying furniture from Furnish for the first time? Read what our customers are saying about our high standard of service and the quality of our furniture...
A wonderful reflection on your company
Good morning, I live in Adelaide and my daughter has recently moved to Canberra. I will be visiting her soon and she needed to order a new mattress for when I arrive, but she was unable to organise this herself due to her work commitments. Delivery times were potentially going to be tricky as well.
I phoned the 1300 number last Thursday and spoke to one of your store consultants, she was absolutely delightful, very helpful and said she would make a few phone calls and ring me back the next day. This she did, with more information which was positive news, so said she would ring me again. Once again this she did, she managed to secure everything and we completed the sale. She advised me the delivery man would ring on Tuesday to organise delivery on Wednesday.
As promised the man rang on Tuesday to organise delivery. He had other stops to make with deliveries and then was going to head to my daughter's place after 11.00am. I explained that this was extremely tricky and we really needed to have an early morning or late afternoon delivery. He said his truck was packed and the mattress was on the bottom of his other deliveries. He told me he would repack his truck and have it there at about 7.30am. He was true to his word.
The bottom line is, these two staff members were absolutely fabulous, very willing to be helpful and go that extra mile (so to speak) and we can't tell you how lovely they were to deal with. A wonderful reflection on your company.
Thank you to your store consultant and delivery man (I do not know his name). Please pass this on to them.
Review submitted by customer "Nikki", August 22, 2013
Classic beauty, very happy
Lisbon Metal Bed - Oil'd Bronze/HP Gold
This bed is very solid and beautiful to look at. One person put it together within one hour. Customer service was great with delivery ringing the day before and then the hour before arrival. Very happy with all aspects of the sale.
Review submitted by customer "Anne", May 1, 2013
Fantastic customer service
Wow! What fantastic customer service. I received a call Monday morning from a lovely girl advising of my delivery date then I received a call that evening from the delivery driver asking if it was OK to deliver my order that evening. He was a very nice gentleman, professional and courteous. I placed my order on Sunday night and received it Monday night.
I am very impressed with the service and will definitely order items with you again.
Email from Mrs. J. Cowell and Blair Athol, April 15, 2013
Excellent delivery service
I just wanted to write to you to say how pleased I am with your service. We had a bed delivered to us at Miranda yesterday. Not only has your company been fantastic with contacting me advising delivery times, but the two gentlemen who made the delivery were fantastic even assisted me with trying to put an aerial together :)
Its so few and far between to get such excellent service these days. much appreciated :)
Email from Tania Lawton on April 13, 2013
Excellent customer service, fantastic range of furniture
My husband and I are furnishing our whole house so went to the Home Megamall at Auburn in Sydney. We went to each individual furniture store down there but at every store no one seemed to be interested in asking about our needs. Furnish is on level one of the Megamall so it was the last store we went into. We were so lucky because we were amazed there was such a fantastic variety to choose from at Furnish. As soon as we entered we were welcomed by the sales person (don't remember their name, it might have been Larry). We told him about our set budget restrictions and the furniture and bedding we needed to find within our price range. He gave us so many options from beds to mattresses, dining settings and TV units...
He told us it would take 2 weeks for delivery, which was fine, and everything arrived on time as promised. We are very happy with the service we received and all of our purchases from Furnish. We would definitely be using Furnish again. Recommended for top quality products and excellent customer service!
Muskaan posted this on Mar 21, 2013
Fast delivery, always friendly and very helpful
I have bought furniture from Furnish twice. The first time I purchased the Manly Captain's bed and the most recent was a bunk bed - cannot recall the model name now. Both items were delivered within a week and there were no problems at all with either order. I spoke to Furnish over the phone a couple of times about buying mattresses to go with the beds, and the staff were always friendly and very helpful. Quick delivery, friendly service. That's what I'll always remember about Furnish.
Purplealster posted this on Sep 24, 2012